Location: San Gabriel, CA
Compensation:
- Hourly Pay: $15.50 - $25.00 per hour (based on experience)
- Benefits: Part-time role with 401k eligibility
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Hoya Insurance Agency Inc. is currently seeking a Customer Service Representative to join our dynamic team. As an Insurance Customer Service Representative, you’ll be customers' first point of contact, helping them with inquiries, claims, and general insurance-related concerns. Your primary responsibility will be ensuring client satisfaction and resolving issues in a timely, professional manner.
This position is ideal for individuals who have a passion for customer service, excellent problem-solving abilities, and the ability to navigate high-pressure situations with a calm and efficient approach. We value bilingual candidates, especially those proficient in Mandarin or Spanish.
Key Responsibilities
- Client Interaction: You will assist customers with inquiries, issues, and general requests via phone, email, and occasionally fax.
- Order Management: Create and manage sales orders from customer purchase orders.
- In-Person Service: Greet customers coming in for will-call or pickup.
- Customer Relations: Develop strong working relationships with both new and long-standing clients.
- Issue Resolution: Follow up with customer requests and resolve any outstanding concerns.
- Data Management: Enter customer data, including order details, into our system accurately.
- Multi-tasking: Perform additional duties as needed, including various forms of administrative support.
Qualifications
- Experience: A minimum of 1 year in a customer support role. Experience in call centers, insurance, or sales is highly preferred.
- Technical Skills: Proficiency in Microsoft Office, Google Applications, and general data entry.
- Problem-solving: Ability to navigate challenging customer scenarios, from managing complaints to juggling multiple inquiries.
- Communication Skills: Strong verbal and written skills are essential. Active listening, tone of voice, and proper word choice are key.
- Bilingual Skills: Proficiency in English is required, and bilingual proficiency in Mandarin or Spanish is highly preferred.
- Adaptability: Ability to adapt to different types of customers and situations, while managing multiple tasks efficiently.
- Detail-oriented: High attention to detail, especially in managing numbers and data entry tasks.
Job Type
- Availability: Full-time or part-time positions available
- Schedule: Monday to Friday
Education Requirements
- High School Diploma or equivalent preferred
Why Work with Us?
Hoya Insurance Agency Inc. values employees who are dependable, adaptable, and detail-oriented. If you're the type of person who enjoys navigating challenging situations, shifting tasks, and focusing on the details of work, this could be the perfect role for you.
At Hoya, we prioritize the professional development of our team. As part of a fast-growing agency, you will have the opportunity to take on increased responsibility, develop new skills, and grow within the organization.
Skills for Success
- Customer Service Skills: You’ll need to be proficient at handling customer service via phone. Active listening, empathy, and professional tone are essential to providing exceptional service.
- Time Management: Prioritize tasks effectively to handle multiple requests without compromising on the quality of service.
- Problem-Solving Abilities: Be proactive in finding creative solutions to customer complaints and requests.
Work Environment
- On-site Position: This role requires the candidate to work on-site in San Gabriel, CA.
- Bilingual Preference: We encourage applicants who are bilingual in Mandarin and Spanish to apply, as this will allow you to serve a broader range of clients.
Apply here: www.hoyains.com